Delete your account

You can delete your Arcadia Laundry account, and the personal data attached to it, from inside the app. If you no longer have the app installed, you can ask us to delete it for you.

Delete it yourself, in the app

1. Open the Arcadia Laundry app and sign in.
2. Go to Profile.
3. Tap Personal Details.
4. Tap Delete Account and confirm.

Your account is removed immediately once you confirm. This cannot be undone.

Ask us to delete it

If you have uninstalled the app, or cannot sign in, email support@arcadialaundry.co.ke from the address registered on your account and ask us to delete it. Include the name and phone number on the account so we can identify it. You can also call us on +254 11 4370 2320.

We action deletion requests within 30 days of receiving them, and email you once it is done.

What happens to your data

Deleted permanently

• Profile: first and last name, email address, mobile number, gender and profile image
• Saved delivery address and collection preferences
• Password and session tokens
• Push notification token
• Account settings: verification state and email, SMS and push notification preferences

This data is deleted immediately on confirmation, with no recovery period.

Retained

Order and billing records are kept as financial records for accounting and tax purposes. Once your account is deleted these records are no longer linked to a usable account and cannot be used to sign in or identify you in the app. They are retained for 7 years from the date of the transaction, as required for Kenyan tax records, and are deleted after that.